Mercedes-Benz Malaysia has launched the Mercedes-Benz Star Mobile service, providing owners with maintenance and repair services right at their doorstep, without having to drop by a service centre. Currently, the pilot programme is being operated by Cycle & Carriage Bintang for customers within the Klang Valley.
Services being offered through Star Mobile include scheduled vehicle maintenance, wiper blade replacements, battery replacements and key battery and infrared replacements. It operates out of a Mercedes-Benz Vito van, staffed by two qualified technicians and equipped with the brand’s Xentry diagnostic system, special tools and technicians’ hand tools to perform offsite repair and maintenance jobs.
Customers can schedule an appointment for Star Mobile through any Cycle & Carriage dealership in the region, and the company is waiving the RM250 surcharge for the first three months. It is also providing cost estimates – including itemised costs for parts and labour costs – ahead of time to enable customers to make more informed decisions regarding maintenance.
“Our customers are important to us, and we dedicate ourselves to continually learning and understanding their different needs and preferences. The Mercedes-Benz Star Mobile is a shining example of a premium service that delivers greater convenience and peace of mind when it comes to caring for our customers’ cherished Mercedes-Benz vehicles,” said Cycle & Carriage Bintang CEO Wilfrid Foo.
The Mercedes-Benz Star Mobile operates daily except on public holidays, from 8:00 am to 8:00 pm Monday to Friday and from 8:00 am to 1:00 pm Saturday to Sunday.
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